CONSENT TO MEDICAL CARE. I understand that no treatments, other than treatments needed to address a medical emergency, will be permitted unless I, or a person legally authorized to consent on my behalf, has consented to the treatment. I also understand that I have the right to give, withhold or revoke my consent for any medical treatment at any time.  Understanding the foregoing, I hereby authorize the health care providers of Balance Protocol Medical Center LLC d/b/a Balance Protocol Medical Center (the “Practice”) and their staff, to perform any medical diagnostic procedures and medical care which in their professional judgment is deemed necessary to diagnose and/or treat the conditions that have brought about my seeking medical care services from the Practice. I acknowledge that no guarantees are made to me concerning the outcomes of the treatment rendered by the health care providers of the Practice.

I understand that the services that Practice provides include: primary and urgent medical care services, IV therapies, peptide therapy, testosterone therapy, cosmetic treatments and therapy, as well as lab and diagnostic testing. I agree that the Practice has discussed the proposed care, treatment, and services (“Service(s)”) with me as well as communicated to me the risks and benefits associated with the proposed Services that I am agreeing to undertake, and I have had an opportunity to ask the practitioner any questions I have on the risk associated with the Services I am undertaking. Knowing each of those risks, I am agreeing to proceed with the Services from the Practice.

I consent to receiving a medical screening via telehealth/telemedicine methods and understand that there are certain risks associated with receiving care through telehealth/telemedicine methods. Furthermore, I have made the medical staff aware of all my known health conditions, allergies, and medications I am taking. While telehealth/telemedicine for appointments is increasingly common, there are potential risks to using telehealth/telemedicine, which include, but are not limited to:

Though every effort is made to ensure confidentiality, the limitations and risks in telehealth/telemedicine include public discovery, possibility of hackers, disruption by technical failures, household noise or interruptions, risks of being overheard by persons near me, and other potential risks outside of the Practice’s control. I understand that I am responsible for using a location that is private and free from distractions or intrusions.

Even with using best practices with telehealth/telemedicine services, any information transmitted via the internet may not be 100% secure.

I also understand that miscommunication between myself and the practitioner may occur via telehealth or telemedicine services.  Furthermore, I understand and acknowledge that, in some instances, telehealth and telemedicine services may not be as effective or provide the same results as in-person care or Services.

I understand that while telehealth/telemedicine services have been found to be effective in treating a wide range of issues, there is no guarantee that telehealth/telemedicine is effective for all individuals. Therefore, I understand that while I may benefit from telehealth/telemedicine, results cannot be guaranteed or assured.

I acknowledge and agree to the rendering of Services by the staff of the Practice, including the medical doctor, nurse practitioner, physician assistant, nurse, or other staff person. Services may include, but are not limited to, obtaining a medical history, performing a physical examination or telemedicine examination, and providing treatments or care as needed.

I understand that I am assuming the risk of exposure to any and all public health risks by having these Services provided. Moreover, by inviting the Practice into my home or workplace, I understand that there may be an increase in risk to exposure to other individuals who I am in contact with. I agree to inform the Practice if either myself or anyone I live with or anyone I have been in contact with displays any symptoms consistent with any and all public health risks.

I understand that the Practice may create a customized therapy to meet my needs. I understand that such custom therapies may not be reviewed or approved by the Food and Drug Administration or any other entity for safety, quality, or effectiveness. I knowingly and voluntarily consent to such therapies regardless of whether or not they are approved by the FDA or any other entity for safety, quality, or effectiveness.

MEDIATION AND ARBITRATION AGREEMENT. While the Practice does not anticipate any issues or concerns during the course of my treatment, it is understood and agreed by me and the Practice as well as its employees (including, any nurses, physicians, etc.), agents, contractors, subsidiaries, affiliates, successors or assigns, that any and all disputes between us exceeding the jurisdictional limit of the small claims court, including, but not limited to any claim of medical malpractice, loss of consortium, wrongful death, and emotional distress (“Disputes”) shall first be submitted to non-binding mediation or, if such mediation proves to be unsuccessful, to binding arbitration, and not by a lawsuit or resort to court process except as applicable law provides for judicial review of arbitration proceedings.  A Dispute shall be waived and forever barred if (i) on the date notice thereof is received by a party requesting Mediation and/or arbitration of a Dispute, the claim, cause of action or Dispute, if asserted in a civil action, would be barred by the applicable statute of limitations for the applicable state or federal law that would otherwise govern it if it had been brought in civil court, or (2) the applicable party fails to pursue arbitration in accordance with the procedures prescribed herein with reasonable diligence. It is our intent that this agreement binds all parties whose claims may arise out of or related to any treatment or service provided by the Practice to me, including my spouse (if any) or heirs and any children, whether born or unborn, at the time of the occurrence giving rise to any claim.

All Disputes based upon the same incident, transaction or related circumstances shall be mediated and, if necessary, arbitrated in one proceeding.  However, I agree that the Practice may, at the Practice’s sole discretion and in lieu of mediation or arbitration, file one or more actions in a court of appropriate jurisdiction to collect any fees owed by me to the Practice.  The filing by the Practice to collect any fees from me shall not waive the Practice’s right to compel mediation and arbitration of any other Disputes.

Mediation. Prior to either of us pursuing any Disputes either in arbitration or otherwise, we will voluntarily submit all Disputes (except to pursue injunctive relief) to voluntary non-binding mediation before a jointly selected neutral third-party JAMS or AAA mediator (“Mediation”).  Mediation shall occur in Kissimmee, Florida within sixty (60) days of either of us notifying the other party in writing of such dispute.  The mediator’s fee shall be split equally between us; however, each of us shall pay the fees of our own attorneys and expenses of our own witnesses (if any).

Arbitration. All Disputes that are not resolved by Mediation shall be resolved by final and binding arbitration except for Disputes that are expressly prohibited by applicable law from being subject to binding arbitration.  Arbitration shall be conducted by a single neutral arbitrator before the J.A.M.S / Endispute or its successor (“JAMS”) in Kissimmee, Florida.  Except as provided otherwise herein or as may be required under applicable law for arbitrations involving health care providers, the arbitration shall be conducted under the JAMS Streamlined Arbitration Rules, or equivalent rules in effect at the time the arbitration demand is filed (the “Rules”). The arbitrator shall be qualified by education, training, or experience to resolve the underlying Dispute(s). We shall first try to agree upon an arbitrator amongst ourselves; however, if unsuccessful after fourteen (14) calendar days, the arbitrator will be selected from an odd-numbered list of experienced arbitrators provided by JAMS with each of us striking one arbitrator from the list alternately until only one arbitrator remains.  The arbitrator has the immunity of a judicial officer from civil liability when acting in the capacity of an arbitrator under this agreement. This immunity shall supplement and not supplant any other applicable statutory or common law immunity.  As in any arbitration, the burden of proof shall be allocated as provided by applicable law.  The arbitrator shall have all powers conferred by law and a judgment may be entered on the award by any court of law having jurisdiction.  The arbitrator shall render a written arbitration award or decision that contains the essential findings and conclusions on which the award is based.  Either of us may bring an action to confirm or enforce any arbitration award or orders in any state or federal court of competent jurisdiction.  To the maximum extent permitted by law, the decision of the arbitrator shall be final and binding on us and shall be subject to judicial review only to the extent provided by law.  We shall be entitled to file dispositive motions before the arbitrator to the same extent as would be allowed had the dispute been heard in a court of law having jurisdiction over our claims or counterclaims.  Discovery shall be conducted pursuant to Florida Rules of Civil Procedure; however, depositions may be taken without prior approval of the arbitrator.  We also both shall have the absolute right to arbitrate separately the issues of liability and damages upon written request to the arbitrator.  We both consent to the intervention and joinder in any arbitration of any person or entity which would otherwise be a proper additional party in a court action, and, upon such intervention and joinder, any existing court action against such additional person or entity shall be stayed pending arbitration. The arbitrator is authorized to award such relief as would otherwise be permitted by law.  The arbitrator is also authorized to award equitable relief, costs, attorneys’ fees, and expert witness fees and to allocate them among the parties as provided by law or the applicable JAMS rules for the particular claims asserted.  Although, we agree that the arbitrator may not award punitive damages for any Dispute. The expenses and fees of the arbitration as well as the arbitrator shall be split equally between us or, in the event of an intervention or joinder by any third party, the split shall be a pro-rata split between all parties to the arbitration.  Unless otherwise directed by the arbitrator, each party to the arbitration shall bear their own legal fees, witness fees (if any) or any other costs or expenses incurred by the party for such party’s own benefit in any arbitration. However, the prevailing party in any arbitration shall be entitled to its reasonable attorneys’ fees, costs and necessary disbursements or expenses in addition to any other relief to which it may otherwise be entitled.  Finally, we both agree that provisions of Florida law applicable to health care providers shall apply to disputes within this arbitration agreement.

I acknowledge and agree that I am executing this agreement to arbitrate and mediate voluntarily and without any duress or undue influence by the Practice or anyone else. I also warrant that I have not relied on any oral representations relative to mediation or arbitrations that are not in writing and included in this agreement.  Furthermore, I acknowledge and agree that I fully understand this agreement, including that: BY AGREEING TO ARBITRATION, I AM GIVING UP AND WAIVING ANY RIGHTS THAT I MAY HAVE TO TRIAL BY A JUDGE OR JURY WITH REGARD TO THE MATTERS WHICH ARE REQUIRED TO BE SUBMITTED TO MANDATORY BINDING ARBITRATION, INCLUDING ANY MALPRACTICE DISPUTES.  FURTHERMORE, I ALSO UNDERSTAND, ACKNOWLEDGE AND AGREE THAT THERE IS NO RIGHT TO APPEAL OR A REVIEW OF AN ARBITRATOR’S AWARD AS THERE WOULD BE NO JUDGE OR JURY’S DECISION.

FINANCIAL AGREEMENT AND GUARANTEE. I accept full and complete financial responsibility for all medical services rendered to me and agree to pay for the services in full within 7 days of receiving testing. I further acknowledge, understand, and agree that in the event that I fail to make such payments in accordance with the payment policies of the Practice, or in the event of default of my financial obligation to pay for services rendered, the Practice may terminate the “doctor-patient” relationship with me. Furthermore, in the event of my default of my financial obligation, should my account be turned over to an external collection agency for non-payment, I agree to pay any associated collection costs.

GOVERNING LAW. Except to the extent governed by the Federal Arbitration Act, this agreement shall be governed by, and construed and enforced in accordance with, the laws of the State of Florida and without regard to its conflicts of laws provisions. I hereby expressly consent to the personal jurisdiction of the state and federal courts located in Kissimmee, Florida, which shall have exclusive jurisdiction to adjudicate any dispute arising out of this agreement that is not otherwise governed by the arbitration provision herein.

SEVERABILITY. The invalidity or unenforceability of any particular provision of this agreement shall not affect the other provisions hereof, all of which shall remain enforceable in accordance with their terms. If any of the provisions of this agreement or any part of any of them is hereafter construed or adjudicated to be invalid or unenforceable, such provision (or portion thereof) will be enforced to the maximum extent permissible so as to effect our intent, and the remainder of this agreement will continue in full force and effect without regard to the invalid portions.

I understand that the terms herein are contractual and not a mere recital; and that I sign this document as my own free act and void of any coercion. I also understand and acknowledge that I have the right to request and receive a copy of this agreement at any time from the Practice.  The permissions granted herein shall begin on the date listed below and shall remain effective until terminated by the undersigned except for the financial agreement and guarantee, governing law, severability and mediation and arbitration sections herein, which cannot be terminated. My electronic signature verifies that I have read all of the information contained in this agreement and asked questions about anything I have not understood up to this point.  I also represent by my electronic signature verifies that the risks, benefits and alternatives of the recommended care, treatment(s), service(s), or procedure(s) have been explained to me and I approve and direct that the recommended care, treatment(s), service(s), or procedure(s) be performed.

ALL RIGHTS RESERVED. Without Prejudice.